Thursday 12th Sept

A pleasant walk to the library this morning, although I have no idea how I manage to be late. After Mrs P and the kids go out, I somehow manage to fail to get myself out on time. It’s a mystery.

I pop out at my tea break to pick up the belts I left at the Cobblers (see Tuesday 10^th), and they’re ready. I’m pleased with the job, and it’s at the agreed price. A good service experience, hurrah. On the way home I stop at the chemists to collect a prescription I dropped in on Tuesday. It takes a while for them to find it; I’m then asked if I can wait a minute to have a word with the pharmacist. I agree but have to wait some time longer than the promised minute. During this time I notice one of the items is not as requested but a different version. When eventually the chemist appears for a pointless talk, I point this out. She apologises but I am once again disappointed by poor customer service. I wouldn’t mind quite so much, if I wasn’t trying them only because my local chemist has been so poor for service this last three months. Is there a decent chemist around here I wonder?

I get the cleaning and ironing done in the afternoon, and then get the tea made. Proper house husbandry. I sit thinking it’s nice we can all sit down for meals together. I look around the table and think how lucky I am, with the things that really matter in life. Rubbish customer service is just an annoyance, and at the end of the day you always have alternatives.

Yours in touch with reality.

Jay