Tuesday 6th August

A quiet morning down at the library. It must be the holidays and all this good weather, that are keeping people outside. The eldest walks down to meet me, to get some fresh air, and we walk home together, taking a different route for a change. We are cutting through an alleyway when I spot a Barclays Debit card on the floor, and nobody around. Being a good citizen I pick it up and take it home to call the lost/stolen card number on the back, and report it to Barclays. As much as the on-hold voice continues to tell me that my call is important, after being kept on-hold for 18 minutes I hang-up. At this point I’m very glad I don’t use Barclays, if that’s the level of their service. Knowing if it was my card that had been found I would want it reported, and so I do the right thing, I try another route, and log on to the Barclays website and start a web chat with a service representative, who gives me a customer service number to ring. Obviously he is unable to help me himself, that would be too easy. So I ring the new number and get through to another customer service representative, who takes the card details and passes me through to the lost/stolen card department. At this point I’m back on-hold listening to music, but eventually I’m connected to the correct department, where I’m asked to provide all the details again, and then to cut the card up. This call takes another 12 minutes. If I add in logging on, and the web chat, it has taken me well over half an hour to report to Barclays that I found one of their debit cards! I was thanked; but I was also appalled by how difficult this process was.

Lost card   1  -   Barclays Customer Service   0

I do hope if ever I lose a bank card that whoever finds it does the right thing by me, and that my bank proves to be easier for them to deal with.

Yours feeling righteous but also very disappointed.

Jay