On such a beautiful day I set sail for the first time
this year in T-shirt and shorts to do the papers. Bravely I don’t even take a
back up top in case it’s colder than it looks, but thankfully it’s a beautiful
day, and I don’t know if it’s the good weather but plenty of people mostly
strangers stop to chat while I’m on my round.
Back home I turn on the telly to sit and watch the
start of England vs South Africa in the cricket only to find I can’t get the
sports channels on my BT Vision service. Then I remember I upgraded the
software as requested last thing last night. So I get on to BT via Live Chat
online to try to resolve the problem, and once I’ve explained the problem the
first chap in India disconnects. So I try again and after about 30 minutes of another
fellow in India telling me to turn various things on and off he tells me to
turn something off, that causes me to disconnect him! So third time lucky I
decide to phone up and I get to talk to a nice gentleman in India who explains
that the adapters I have, are not now compatible with the upgraded service, and
he will arrange to send out some new ones. He was very helpful. Oh and by the
way he told me that the second live chat person, had raised my issue to
something called second level support, I think, who would call me back in 24-48
hours. Amazing to think you could wait two days for someone to call you, to help
with the service you are paying for, that BT cannot deliver on the kit they’ve
provided you with!
As you can
imagine, I cannot understand why I would be offered an upgrade that the kit BT
had provided was not compatible with, causing me to lose the service I’m still
paying them for, and so I forwarded this question as a complaint to them and I wait
to see their response. I think as the years go by I’m less willing to accept
rubbish service. Traditionally I’d say nothing and just change supplier never
to return. Now I’m happy to put my head above the parapet.
After lunch I get the house cleaned before the
teenagers get home. A friend of mine who is a driving instructor calls by and
offers to take the eldest on the motorway to practice. As part of passing her
test she never had to drive on the motorway and so off they go. An hour later
she returns and even though she has lived in the same house all her life, due
to her catastrophic knowledge of local geography, she has no real idea where
she has just driven, only that it was on the motorway and they go fast there.
In the evening I mow the lawn in anticipation of it
raining tomorrow, if it doesn’t the grass will look very brown, very soon.
Yours trying not to complain too much.
Jay
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